Authorized Warranty & Service Provider
TBM implements and supports IBM and Lenovo hardware and software products. We are equipped with certified skills and tools to diagnose, test and replace parts during warranty and post warranty. With direct access to IBM and Lenovo services and parts teams, we also support global customers ie products bought out of the country: our systems allow us to check immediately on the status of your machines warranty cover, even for international warranty cover.
Therefore, we ensure quicker service delivery plus only genuine parts are used to repair your machine(s).
Technical Implementation & SLA Management
Our technical services focuses on developing and maintaining the highest level and a suitable blend of skills in core infrastructure products, enabling us to undertake the most intricate and demanding maintenance service jobs.
For our contracted clients on maintenance & support agreements, we provide an on-line (web-based) Help Desk system to assist them in call logging, ticketing, and tracking of all calls/requests that TBM is handling under the agreement. Through this system, our clients can track each and every logged call for support or part orders at their convenience, anywhere, anytime and with minimal costs.
TBM has over 5years experience in the leasing services. We are strategically aligned to multinational vendors and Lease partners. As Lenovo tier one partner and authorized warranty centre, we guarantee best market rates and machine support.
TBM provides the industry with the most reliable source for member only in-stock and available inventory. TBM part sourcing service enables our clients to get genuine IT related parts for their equipment for quick resolution and mitigate downtime.