TBM is in the space of Outsourcing or managed services. We strategically work the firms across the divide (Manufacturing, financials, Telecoms, NGOs etc.) and relieve the burden to manage payrolls, medical cover etc to allow you focus on you core business for profitably venture.
These services include:
- Onsite support resources
- Remote support services
- Project managers
- IT consultancy
- Solution architecture consultancy
Project Management
TBM implements and supports IBM and Lenovo hardware and software products. We are equipped with certified skills and tools to diagnose, test and replace parts during warranty and post warranty. With direct access to IBM and Lenovo services and parts teams, we also support global customers ie products bought out of the country: our systems allow us to check immediately on the status of your machines warranty cover, even for international warranty cover.
Therefore, we ensure quicker service delivery plus only genuine parts are used to repair your machine(s).
Onsite Resources
Our technical services focuses on developing and maintaining the highest level and a suitable blend of skills in core infrastructure products, enabling us to undertake the most intricate and demanding maintenance service jobs.
For our contracted clients on maintenance & support agreements, we provide an on-line (web-based) Help Desk system to assist them in call logging, ticketing, and tracking of all calls/requests that TBM is handling under the agreement. Through this system, our clients can track each and every logged call for support or part orders at their convenience, anywhere, anytime and with minimal costs.
Support Services
TBM is Your trusted provider of customer centric IT repair, maintenance and support, together with end to end solutions for a broad range of end user devises, Servers, Storage, software, peripheral hardware, and interactive electronic products.
With TBM AMC (Annual maintenance Contract) we take the worry in IT hassles and give you peace of mind that your network is secure, leaving you free to more effectively focus on your business without the threat of downtime cares.
TBM AMC will be customized according your needs either comprehensive, noncomprehensive, hourly support etc.
TBM AMC will cover all your equipment in your environment in warranty or out of warranty and end of life support across all OEMs.
Storage
TBM provides the industry with the most reliable source for member only in-stock and available inventory. TBM part sourcing service enables our clients to get genuine IT related parts for their equipment for quick resolution and mitigate downtime.
