June 30, 2016

Services

Authorized Warranty Service Centre

TBM is an Authorised Warranty Service Provider for both IBM and Lenovo products. We have professional certified skills on different products ready to consult with you and provide services to ensure your investment delivers value. Both hardware and software skills are available to simplify management and increase availability of your IT infrastructure.

TBM has been installing and supporting IBM hardware and software products for more than fifteen years. We are equipped with certified skills and tools to diagnose, test and replace parts during warranty and post warranty. With direct access to IBM/Lenovo services and parts teams, we can also service products bought out of the country: our systems allow us to check immediately on the status of your machines warranty cover, even for international warranty cover. Therefore, we ensure quicker service delivery plus only genuine parts are used to repair your machine(s).

In addition, for our contracted clients on maintenance & support agreements, we provide an on-line (web-based) Help Desk system to assist them in call logging, ticketing, and tracking of all calls/requests that TBM is handling under the agreement. Through this system, our clients can track each and every logged call for support or part orders at their convenience, anywhere, anytime and with minimal costs.

 

Leasing Services

Leasing of IT equipment Laptops, PCs in high volumes, contact us for more details

 

Maintenance Technical services

  • TBM Helpdesk
  • 24×7 SLAs – Mission critical system support
  • Preventative Maintenance

 

IT Consultancy Services

  • Server and Storage consolidation
  • Data center design and setup / Disaster Recovery
  • Data Migration services

 

LAN and WAN Installation Services

 

Managed Services

  • IaaS (Infrastructure as a Service)
  • SaaS (Software as a Service)